Return & refund

Cancellation & Return

You may cancel your order 24 hours before the delivery date. Orders cancelled will be subject to a 10% cancellation fee.

You are not entitled to cancel orders for goods that have been used or damaged after delivery unless the goods were faulty when delivered.

We will not be responsible for returned Goods that are lost or damaged in transit.

The right to cancel your order does not apply in respect of any Champagne have been opened after receipt.

Return policy

No goods delivered to you that are in accordance with the contract will be accepted for return without our prior written approval on terms to be determined at our absolute discretion.

Goods returned to us without our prior written approval may at our absolute discretion be returned to you at cost without prejudice to any rights or remedies we may have.

Upon receipt of properly rejected goods returned to us, we will issue a full refund.

Goods should be returned at the address below in the same condition in which they were supplied, and with bottles unopened, at the customerรซs expense. The retail price of Champagne will then be refunded in accordance with the code.

Return address:

Belevedere Warehousing & Logistic

Unit 4 Mulberry Way




Lost or damaged

All transit damage or loss must be reported to us within 7 days.

In the unlikely event of damage or loss in transit, all orders are insured up to 1 box of 6 bottles. For anything over this amount there will be an additional surcharge of ยฃ3.00 per consignment.

Upon receiving notice that goods have been lost or damaged in transit we shall replace the same free of charge. Where goods have been damaged or lost in transit delivery shall not be deemed to have taken place until replacement goods have