Help & FAQs

Here are some answers to your possible questions

General queries

We specialise in bespoke champagne events. Please email us your request and we will come back to you as soon as possible.

We normally don’t organise small events for private parties but we always try our best so don’t be afraid to ask, send us an email with your request and we’ll see how we can assist you with your event.

Yes, some of our grower champagne…

Our partner company Champagne+Fromage in London, stock a majority of our grower champagnes for you to experience. Bistros can be found in Covent Garden, Brixton, Greenwich and Mercato Metropolitano.

Buying our grower champagne

Yes, there is a discount!

You get 5% off if you buy at least 6 bottles and 7% discount if you buy at least 13 bottles. The discount applies for the same cuvée.

Our own team & Parcelforce

CENTRAL LONDON: All our products delivery are shipped by our team AND same day Champagne delivery is possible but please call us to arrange on 020 7193 6072

GREATER LONDON: We use Parcelforce and special air tight packaging to guarantee the best shipping for champagne delivery without breakages.

We’re afraid not…

If you’d like to buy new items, you’ll need to place a new order. However, if it is an urgent request then we may be able to help, please contact us on 020 7193 6072 or email

For the time being, it isn’t possible…

However, we are busy working on this and aim to offer this soon. We plan to offer a list of locations across London where you can collect from. Register for our newsletter so that you can be kept up to date when we launch this service.

If your parcel has already been dispatched, we are afraid it will be too late to alter the delivery address. However, if you have not received an email notifying you of the dispatch, please contact us by calling us on 020 7193 6072 or by emailing us as we may be able to assist.

No problem!

Leave us instructions on where to leave your champagne delivery if you are going to be out. Just enter the details in the additional information box at checkout.

We hope this doesn’t happen!

However in the unlikely event of damage or loss in transit, please contact us by calling us on 020 7193 6072 or by emailing us so we can resolve the issue. All orders are insured

No you don’t!

You are welcome to register for an account.

Simply enters the coupon code in the “Coupon” box at checkout. Coupons can not be used in conjunction with any other discount or offer.

Gift Vouchers are redeemable online only.

We provide a unique redemption code on the voucher and the gift recipient simply enters the code in the “Coupon” box at checkout. All vouchers are valid for 1 year from date of issue.

Gift vouchers may be used towards payment for products that are available to buy online. Vouchers can be used as part or full payment for an order.

Vouchers cannot be redeemed for cash in part or whole. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that the Seller has been in error in fulfilling the Buyer’s order.

Account help

To view your current and past orders, click on the Account icon > Orders

To change your login email address, select the Account icon > Account details

To change either your billing or shipping addresses, select the Account icon > Addresses and select the edit button above the address you would like to change.

Please note that the billing address has to be the address of the card that you wish to use for payment.

To change your password, select the Account icon > Account details

If you have forgotten your user id, you can use the email address associated with your account.

If you have forgotten your password, select ‘Lost your password’ link on the login screen. Please enter your username or email address. You will receive a link to create a new password via email.

If you incur further issues with logging in to your account, please contact us on 020 7193 6072.

If we haven’t answered your question on this FAQ page please contact us on 020 7193 6072 or via email