Using our website

Our commitment

Your trust is important to us. We want you to have the best possible experience with French Bubbles. We will only use your data to improve your experience with French Bubbles. We are committed to ensuring that your privacy is protected.

How we use your personal data.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

In order to fulfil online orders and deliveries we may collect and store: first name, last name, company name (optional), billing address, delivery address (if different from billing) phone number, email address, account username and account password.

We keep a record of your transactions and order history for a reasonable period (up to 5 years.)

No financial or credit card information is stored on our site. Credit card details are stored with our third-party payment provider, Paypal. You can find details of their privacy policy here.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Newsletter

We use a third-party provider, Mailchimp, to deliver our newsletter emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy notice.

Visiting our website

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@frenchbubbles.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

How can I exercise my rights under GDPR?

If you have any questions about how French Bubbles uses your personal data, or you want to exercise your rights concerning your personal data, please contact us via email info@frenchbubbles.co.uk

At any time, you have the right to request removal of your data from our records. If making a request for your data to be removed, you should do so by email stating which piece(s) of data you wish to be removed (you do not have to say why). You should accept that if this is the only data we hold and therefore the only method of contacting you in relation to your purchase or enquiry, removal of the data (if there is no substitute) may make your purchase or enquiry untenable and could result in a cancellation in accordance with the terms and conditions of French Bubbles.

You have the right to lodge a complaint with the Information Commissioner’s office. More information is available at https://ico.org.uk